Returns policy

SECTION 1. RETURNS
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@caiosheabutter.com with details of the product and the problem. You can send the item you consider defective to:

Caïo Trading ApS
Onze Lieve Vrouwedijk 10
5581 BP, Waalre
The Netherlands

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. To follow-up on the status of your return, please contact us at info@caiosheabutter.com.

2. SHIPPING RETURNS
To return the item you purchased, please mail it to:

Caïo Trading ApS
Onze Lieve Vrouwedijk 10
5581 BP, Waalre
The Netherlands

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.